Terms of Service

1. Introduction

Welcome to WorkProcessLift. These Terms of Service govern your use of our workflow optimization services. By engaging our firm, you agree to these terms and to act in good faith throughout our professional relationship.

2. Service Eligibility

2.1. Client Information – Our services are available to organizations and authorized representatives. Accurate information is required for all engagements.
2.2. Engagement – Optimization services commence upon written confirmation and agreement on scope and fees.
2.3. Professional Conduct – We expect respectful and lawful conduct in all interactions.
2.4. Confidentiality – All information shared is treated as confidential and protected by professional privilege.

3. Fees and Payment

3.1. Fee Structure – Fees are agreed in advance and may be hourly, fixed, or retainer-based.
3.2. Invoices – Payment is due within 30 days of invoice unless otherwise agreed.
3.3. Late Payment – Late payments may incur interest as permitted by Singapore law.
3.4. Cancellation – Cancellations must be made in writing. Fees for work already performed are non-refundable.

4. Service Delivery

4.1. Scope of Work – The scope of optimization services is defined in the engagement letter.
4.2. Changes – Any changes to the agreed scope must be confirmed in writing.
4.3. Client Cooperation – Clients must provide all necessary information and documents in a timely manner.

5. Limitation of Liability

5.1. Liability – WorkProcessLift is liable only for direct damages caused by gross negligence or willful misconduct. No liability for indirect or consequential damages.
5.2. Professional Responsibility – We act in accordance with Singapore law and professional standards.

6. Data Protection

6.1. Data Processing – Business and operational data is processed in accordance with our Privacy Policy.
6.2. Records – We retain records as required by law and professional regulations.

7. Refund Policy

7.1. Refunds – If you are dissatisfied with our optimization services, you may request a review within 14 days of service delivery. Refunds are considered on a case-by-case basis and may be granted if the service was not delivered as agreed or if there was a clear error attributable to our firm.

8. Final Provisions

8.1. Severability – If any provision is found invalid, the remainder remains in effect.
8.2. Governing Law – These terms are governed by Singapore law. Jurisdiction is Singapore.